1. General Policy
We offer refunds in specific cases where products or services do not meet the stated description or performance standards, subject to the conditions below.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
a. Service-Based Products
If the service has not been initiated, you may request a full refund within 3 days of purchase.
If the service has already started or has been partially completed, refunds may be issued on a pro-rata basis, depending on the work completed.
b. Digital Products
No refunds will be issued once the digital product has been downloaded or accessed, unless it is proven to be defective or not as described.
c. Physical Products (if applicable)
Items must be returned unused, in original packaging, and in resalable condition within 7 days of delivery.
The customer is responsible for return shipping costs unless the item was defective or incorrect.
3. Non-Refundable Items
Refunds will not be issued for:
Customized or personalized services
Promotional or discounted purchases
Change-of-mind after order confirmation
Delays caused by third-party providers or customer unresponsiveness
4. Refund Process
To request a refund, please contact us at [insert email] with:
Your order number
Reason for refund request
Any supporting documentation (if applicable)
Once we receive and inspect your request, we will notify you of the status. If approved, the refund will be processed within 7–10 business days using your original method of payment.
5. Contact Us
If you have any questions about our Refund Policy, please contact:
Capricorn Corporation
Email: capricorncorporation@gmail.com
Phone: +91-9604390007
Address: Shop No 10, K T C Bus Stand, Near BANK OF BARODA
MARCEL GOA 403107
